Privacy Policy

Information We Collect

We collect personal information necessary to manage bookings and provide our services:

• Passenger Details: Name, email address, mobile number, and home or work addresses.

• Booking Information: Pickup/drop-off locations, travel dates, and special requirements (e.g., child seats).

• Payment Data: Billing details, though these are typically processed securely via third-party processors and not stored directly by us.

• Technical Data: IP address, browser type, and cookies if you use our website or app.

Lawful Basis for Processing

We process your data under the following legal grounds:

• Contractual Necessity: To fulfil your booking and provide transportation.

• Legal Obligation: To comply with licensing requirements (e.g., Transport for London or local authority regulations).

• Legitimate Interests: For internal record keeping, service improvements, or safety monitoring.

• Consent: For optional activities like marketing communications.

Data Sharing

We only share your data with trusted parties strictly for service delivery:

• Chauffeurs: To provide your name and pickup details for the journey.

• Payment Processors: To securely handle transactions.

• Regulatory Bodies: Such as the police or licensing authorities (e.g., TfL) when legally required.

Data Retention

We retain information only as long as necessary:

• Journey Records: Often kept for 12 months to meet licensing and audit requirements.

• Financial Records: Retained for 7 years (or 6 years plus current year) for tax and accounting purposes.

• Marketing Data: Until you withdraw consent or opt-out.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Ask us to correct any inaccurate information.

• Erasure: Request the deletion of your data (subject to our legal retention obligations).

• Object/Restrict: Object to marketing or restrict how we use your data.

To exercise these rights, please contact our Data Protection Officer at admin@vecturavip.com. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.