Terms and Conditions

Accuracy of Information: Clients must provide correct pick-up/drop-off locations and flight details.
Payment Timing: Most services require payment in full prior to the journey unless a corporate account is established.
Additional Charges: Standard clauses allow for extra billing for parking fees, tolls, ULEZ/Congestion Charges, and unplanned route changes.
Waiting Time: It is standard to offer a "grace period" (e.g., 15 minutes for standard pick-ups, 45–60 minutes for airports). Beyond this, charges are usually applied in 15-minute intervals.

Our cancellation policy is designed to balance flexibility for our clients with the need to maintain vehicle and chauffeur availability.

Standard Bookings (One-Way / Hourly):
- More than 24 hours notice: Full refund of any monies paid.
- 12–24 hours notice: 50% of the total booking fee is non-refundable.
- Less than 12 hours notice: 100% of the total booking fee is non-refundable.
Special Event & Multi-Vehicle Bookings:
- Weddings: Deposits are non-refundable if cancelled within 30 days of the hire date. Full payment is required if cancelled within 7–14 days.
- Large Vehicles (8+ seats): Cancellations with less than 7 days' notice are non-refundable.
No-Show Policy:
- If a passenger fails to arrive at the designated pickup point within the complimentary grace period (15–30 minutes for standard pickups; 60 minutes for airport arrivals), the booking will be treated as a "No-Show" and charged at 100%.
En-Route Cancellations: If a booking is cancelled after the chauffeur has already been dispatched or is en-route, the full cost of the journey is payable.

To ensure the safety of our passengers and chauffeurs, the following rules of conduct apply to all journeys:

Right of Refusal: The chauffeur reserves the right to refuse carriage or terminate a journey if any passenger is deemed to be under the influence of alcohol or drugs, or if their behaviour poses a threat to the chauffeur, the vehicle, or other road users.
Prohibited Activities:
- Smoking and vaping are strictly prohibited inside all vehicles.
- The consumption of alcohol is not permitted unless expressly agreed upon at the time of booking.
Safety Compliance: All passengers must wear seatbelts at all times as required by law. Passengers must not request the chauffeur to exceed speed limits or violate any traffic regulations.
Vehicle Damage and Soiling: The client is liable for any internal or external damage caused to the vehicle by any passenger in their party.
- A minimum soiling/cleaning fee (typically £100–£300) will be applied if the vehicle requires professional cleaning due to passenger negligence.
Interference: Passengers must not behave in a disorderly, threatening, or abusive manner, or engage in any conduct that distracts the chauffeur from safe operation of the vehicle.

Compliance with Law: Passengers must wear seatbelts at all times. Drivers will not be forced to break traffic laws or speed limits at a passenger's request.
Prohibited Activities: Standard terms strictly prohibit smoking and vaping inside the vehicle.

Delays: While the service aims for punctuality, companies generally exclude liability for delays caused by circumstances beyond their control, such as traffic accidents, extreme weather, or mechanical failure.
Lost Property: Liability for personal property usually remains with the passenger. Most terms state the company is not responsible for items left in the vehicle.
Substitutions: The company typically reserves the right to substitute the vehicle or the chauffeur if the original choice is unavailable.

This clause protects the business from liability if a contract cannot be fulfilled due to "Acts of God," war, strikes, or government restrictions.

Credit Account Facility: Access to account facilities is subject to a satisfactory credit check.
Payment Terms: Standard corporate settlement is due within 14 to 30 days from the invoice date.
Late Payment Interest: The company reserves the right to charge interest on overdue balances, often at 3% to 8% above the Bank of England base rate.
Detailed Invoicing: Monthly invoices will provide a full breakdown of each journey, including passenger name, date, route, and any disbursements like tolls, parking, or congestion charges.

Authorized Bookers: Only individuals named on the "Authorized Booking List" or using a specific Customer Account Number may request services on the account.
Client Responsibility: The corporate client is responsible for maintaining the security of their account details and will be liable for all bookings made using their unique credentials.
Cost Centre References: Bookers must provide a valid cost centre code or employee ID at the time of booking to ensure accurate internal reconciliation for the client.

Non-Disclosure: Chauffeurs and staff shall not disclose any information relating to the client's business, passengers, or discussions overheard during the journey.
Data Handling: Personal data of employees (names, phone numbers, itineraries) will be processed strictly in accordance with GDPR and the Data Protection Act 2018.

Vehicle Substitution: The company reserves the right to substitute vehicles with an equivalent or superior model if the requested vehicle is unavailable.
Punctuality Standard: While the company uses "reasonable endeavours" to ensure punctuality, it typically excludes liability for indirect losses (like missed meetings or lost profits) caused by traffic or weather.
Wait Time Allowances: Corporate accounts may negotiate extended grace periods, such as 15 minutes for office pickups and 60 minutes for airport arrivals.